Refund policy

Introduction

At RYDR,rider safety and customer satisfaction are our top priorities. We design and deliver high-quality helmets for kids and adults that meet strict safety and quality standards. This Returns & Refund Policy outlines the process to be followed in case you face any issues with your purchase from https://rydr.one/.

1. Product Returns & Refund Eligibility

a. Returns

We accept returns and offer refunds for products purchased through our website https://rydr.one/ within 7 days from the date of delivery, subject to the conditions mentioned below. 

Eligibility Criteria

To be eligible for a return or refund, the following conditions must be met:

  • The helmet must be unused, unworn, and in its original condition.
  • All original tags, labels, manuals, and packaging must be intact.
  • The product must not show any signs of wear, scratches, impact, or damage.
  • Helmets must not have been involved in any accident or impact, as safety integrity cannot be revalidated.
  • Proof of purchase (order ID, invoice, or receipt) must be provided.
  • Any manufacturing defect or transit damage must be reported within 24 hours of delivery with clear photographs or an unboxing video.
  • Refund or return requests must be raised within the specified return window.

Products that have been worn, used, or altered in any manner will not be eligible for return or refund due to safety and hygiene reasons.

b. Refund Process

Initiating a Refund or Return

To request a return or refund, please contact our customer support team at care@ryder.one with the following details:

  • Full name and contact information
  • Order number and date of purchase
  • Reason for return or refund
  • Clear photographs or video evidence, if applicable

c. Review and Approval

  • We will acknowledge your request within 24–48 business hours.
  • Each request is reviewed carefully to ensure compliance with safety and eligibility guidelines.
  • RYDR reserves the right to request additional information or conduct a product inspection before approving a return or refund.

d. Refund Method

  • Once approved, refunds will be processed to the original payment method.
  • Please allow 7–10 business days for the amount to reflect in your account.
  • Shipping charges are refundable only if the return is due to a manufacturing defect or an error on our part.

2. Non-Refundable Items

The following items are not eligible for return or refund:

  • Helmets showing signs of use, wear, impact, or damage
  • Products returned without original packaging or tags
  • Products purchased during clearance sales, special promotions, or discount offers, unless defective
  • Customised, limited-edition, or specially ordered products (unless received damaged or defective)

3. Shipping Costs

a. Return Shipping

  • If the return is due to a defect, damage, or incorrect product shipped by RYDR, return shipping costs will be covered by us.
  • For all other reasons, customers may be required to bear the return shipping charges.

b. Proof of Damage

  • For transit damage or incorrect delivery, photographic or video proof must be submitted before return shipping arrangements are made.

4. Cancellation of Orders

a. Order Cancellation

  • Orders can be cancelled before dispatch by contacting our support team.
  • Once an order has been shipped, it cannot be cancelled, and the standard return policy will apply.

b. Bulk or Special Orders

  • Cancellation of bulk or special orders may attract a cancellation fee depending on the order status.

5. Contact Information

For any questions, concerns, or grievances regarding this policy, please contact us at:Email: care@rydr.one
 Website: https://rydr.one/

6. Changes to This Returns & Refund Policy

RYDR reserves the right to update or modify this policy at any time to reflect changes in business practices or legal requirements. Any updates will be posted on our website with a revised effective date. We encourage customers to review this policy periodically.

By purchasing from https://rydr.one/, you acknowledge that you have read, understood, and agreed to this Returns & Refund Policy.